And The Winners Are…

Posted on Thursday 14 December 2017.

Have You Heard The One About Identity Theft?

Posted on Wednesday 13 December 2017.

Comedian, BAFTA Shortlisted Director & Author Talks Identity Theft We’re excited to announce comedian Bennett Arron as a keynote speaker at SDI18! In recent years, we have seen AI and machine learning emerge. Considering these new technological advancements, how do you see identity theft evolving in the next five years? ”Sadly I think the scale of the crime

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What If A Celebrity Called Your Service Desk?

Posted on Tuesday 5 December 2017.

”You think you deliver great service, but then a celebrity called…and everything changed!”   Discover the gap in your service desk you never knew existed. Celebrity Service is a fresh way to look, think and act, upgrading every aspect of your team’s customer service as though you would with a celebrity, enabling you to become memorable in

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Let’s Talk About Workplace Wellbeing

Posted on Wednesday 22 November 2017.

  Campaigns for mental health awareness have achieved amazing results in the last few years, however, in regards to wellbeing in the workplace, arguably there’s a long way to go…  Emma Mamo, Head of Workplace Wellbeing at Mind, will be joining us as one of our influential breakout speakers at The Conference for Service Desk Leaders 2018 to discuss the importance of wellbeing in the workplace. 

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Meeting #SDI17MX Speaker Felipe Calderón, Former President Of Mexico

Posted on Monday 7 August 2017.

As the final touches are put together for SDI’s second conference in Mexico, #SDI17MX, conference host Mauricio Corona sent us some photos from his keynote planning session with Former President of Mexico, Felipe Calderón, who we’re thrilled to have joining us this year in Mexico City on 28 September 2017:    Take a look at the

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