What are Service Improvement Plans?

Well defined and easy to follow Service Improvement Plans are key to any high performing service desk. SDI works with many service desks all over the world on specific areas of service improvement. Workshops are one way we can help you make continual improvement a reality. Our workshops are completely adjustable to your service desk, so that your team gets the most out of the process

What are the benefits of an SDI Service Improvement Workshop?

Service Improvement Workshops are designed to be collaborative, consultative and inclusive.  With the guidance of our experienced service desk consultants, these sessions provide you with practical step by step advice, guidance and support. Think of our consultants as a critical friend, helping you focus on what is important and showing you how to deliver the improvement and make change happen as part of a wider programme of improvement.

What will a Service Improvement Workshop give me?

The workshop can focus on any aspect of your service desk whether that be people, process or technology. It’s up to you what improvement area you’d like to focus on and your workshop will be tailored to your exact needs. The workshop can be as long or as short as you like and will be designed to help you:

  • Uncover the outcomes that really matter to you and your team
  • Identify the areas that need improvement
  • Highlight the real value of the IT support and service desk teams
  • Engage with people to support, motivate, empower; inspiring them to take action and be better
  • Understand what the right approach for implementing the findings for you and your team
  • Create an actionable road map to support your continual service improvement activities

Start your service improvement journey today by talking to us about the challenges you face. Let us help you find the solution quickly, easily and effectively.

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