Service Improvement

How can we help?

SDI offers a complete range of practical support services tailored to your unique service desk improvement needs. Our consultants knowledge of industry best practice along with their experience has allowed them to add value and see tangible results in many service desks, providing them with advice and guidance on their journey to continual service improvement.

Flexibility is our strength, we can offer a solution for any budget, whether it’s a one day practical service improvement workshop or a six month tool selection and implementation project.

Just share your service desk challenges with us and we’ll work together to make sure you get the support you need to move forward, be it top-level strategic advice or the hands-on practical guidance.

Starting your service desk improvement journey is easy

Contact us using the form below to request a free initial consultancy call, where a member of our team will talk to you about your needs and help you to choose the right consultancy service for your service desk.


  • Feel free to get in touch. To ask a question directly please submit your message using the form below.
  • This field is for validation purposes and should be left unchanged.