One of the best tools we offer that you can use to map your own improvement journey is the globally recognised SDI Service Desk Standard.  The Standard is designed to look closely at all aspects of the service desk operation including management, customer service, resources, tools, training, strategy and continual service improvement. The Standard provides a clear and measurable set of benchmarks for your service desk operation, many of which are not included in ISO/IEC 20000.

The Standard also forms the basis of our Service Desk Certification maturity rating model, so mapping your improvements against it is a brilliant way to advance your journey towards becoming SDI certified. Learn more about the SDI Service Desk Certification programme here and find out which organisations have already begun their service improvement journey with SDC.

Service Desk Software And The Standard – Performance Results Reporting Compliance

Service desk software providers can also apply to have their tool’s reporting capabilities audited against the Performance Results section of the Standard to verify that their tool is compliant with the metrics reporting criteria set out in the Standard. See which vendors have achieved SDI compliance.

Complete the form below to download your free copy of SDI’s globally recognised best practice Service Desk Standard.



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