Royal Bank of Scotland (RBS) is one of the retail banking subsidiaries of Bank of Scotland Group PLC, together with Natwest and Ulster Bank. RBS has around 700 branches and employs over 180 service desk staff.

Since becoming members in 2011 they have been an active participant of our community and have taken full advantage of all SDI Membership has to offer by attending various conferences, events and training courses.

Head of Service Improvement, Brian Crighton, also delivered an engaging and insightful session at SDI17 – our annual conference.

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