Join us on 30th January at 10.30am!
Join Waitrose as they share their journey through Service Desk Certification with a specific focus on the Management Information and Performance Results concept area. Find out how they tackled the challenges presented by getting performance metrics reporting right, as they share their approach from the initial stages of using the SDI Service Desk Standard to achieving three star certification and the impact this has on their continual service improvement.
Hosted by SDI’s Industry Analyst Scarlett Bayes.
Presented by Waitrose IT Service Centre Manager Julie Delargy and Waitrose Service Manager Trevor Cadby.
Webinar sponsored by Fruition Partners
Fruition Partners, a DXC Technology Company is a global technology-enabled services ﬁrm focused on elevating service management to the cloud and is a leading Global Strategic Partner of ServiceNow.
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