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Latest from our blog

10 Steps to Self Service

This is part 6 in the Naked Service Desk Series The original Naked Service Desk Blog explores the concept of stripping back the service desk to...

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The Changing World Of Problem Management

”Many organisations find root cause extremely difficult to dedicate time mainly due to firefighting and other priorities. I have worked in many industries for...

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The Service Desk Institute (SDI) appoints Mauricio Corona to its Board of Directors

The leading professional body for the IT service and support industry, the Service Desk Institute, announces the appointment of Mauricio Corona as Chief Transformation...

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