The Changing World Of Problem Management

Posted on Tuesday 9 January 2018.

And The Winners Are…

Posted on Thursday 14 December 2017.

Find below the winners of our SDI18 #12DaysOfChristmas Social Competition Day 1: Winner: Sarah Blakebrough   Day 2: Winner: Leigh Batten   Day 3: Winner: Michael Thresher   Day 4: Winner: Antonia Jones   Day 5: Winner: Rhianne Poole   Day 6: Winner: Matthew Lynch   Day 7: Winner: Wayne Winterbottom   Day 8: Winner: Sean Walsh   Day 9: Winner: Sally Bogg  

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Have You Heard The One About Identity Theft?

Posted on Wednesday 13 December 2017.

Comedian, BAFTA Shortlisted Director & Author Talks Identity Theft We’re excited to announce comedian Bennett Arron as a keynote speaker at SDI18! In recent years, we have seen AI and machine learning emerge. Considering these new technological advancements, how do you see identity theft evolving in the next five years? ”Sadly I think the scale of the crime

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What If A Celebrity Called Your Service Desk?

Posted on Tuesday 5 December 2017.

”You think you deliver great service, but then a celebrity called…and everything changed!”   Discover the gap in your service desk you never knew existed. Celebrity Service is a fresh way to look, think and act, upgrading every aspect of your team’s customer service as though you would with a celebrity, enabling you to become memorable in

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Charlotte Sweeney OBE Hosts Inclusive Leadership at SDI18

Posted on Friday 24 November 2017.

We’re excited to announce Charlotte Sweeney as keynote speaker at SDI18!  She will be speaking about how service desk leaders can contribute to creating a more diverse and inclusive workplace to get the best out of those who work with them. ”Research shows that companies who create really inclusive work environments, and have diverse teams, generally see 12% higher employee

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Let’s Talk About Workplace Wellbeing

Posted on Wednesday 22 November 2017.

  Campaigns for mental health awareness have achieved amazing results in the last few years, however, in regards to wellbeing in the workplace, arguably there’s a long way to go…  Emma Mamo, Head of Workplace Wellbeing at Mind, will be joining us as one of our influential breakout speakers at The Conference for Service Desk Leaders 2018 to discuss the importance of wellbeing in the workplace. 

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Sally Bogg, Head of End User Services at Leeds Beckett University, wins Inspirational Leader of the Year 2017

Posted on Tuesday 21 November 2017.

What does it takes to become Inspirational Leader of the Year in the industry’s IT Service & Support Awards. Here is Sally Bogg’s story from the 2017 awards. What made you decide to enter the awards? I see the awards as a fantastic opportunity to raise the profile of both Leeds Beckett University and Universities in general. They

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