And The Winners Are…

Posted on Thursday 14 December 2017.

Have You Heard The One About Identity Theft?

Posted on Wednesday 13 December 2017.

Comedian, BAFTA Shortlisted Director & Author Talks Identity Theft We’re excited to announce comedian Bennett Arron as a keynote speaker at SDI18! In recent years, we have seen AI and machine learning emerge. Considering these new technological advancements, how do you see identity theft evolving in the next five years? ”Sadly I think the scale of the crime

Read More

What If A Celebrity Called Your Service Desk?

Posted on Tuesday 5 December 2017.

”You think you deliver great service, but then a celebrity called…and everything changed!”   Discover the gap in your service desk you never knew existed. Celebrity Service is a fresh way to look, think and act, upgrading every aspect of your team’s customer service as though you would with a celebrity, enabling you to become memorable in

Read More

Charlotte Sweeney OBE Hosts Inclusive Leadership at SDI18

Posted on Friday 24 November 2017.

We’re excited to announce Charlotte Sweeney as keynote speaker at SDI18!  She will be speaking about how service desk leaders can contribute to creating a more diverse and inclusive workplace to get the best out of those who work with them. ”Research shows that companies who create really inclusive work environments, and have diverse teams, generally see 12% higher employee

Read More

Let’s Talk About Workplace Wellbeing

Posted on Wednesday 22 November 2017.

  Campaigns for mental health awareness have achieved amazing results in the last few years, however, in regards to wellbeing in the workplace, arguably there’s a long way to go…  Emma Mamo, Head of Workplace Wellbeing at Mind, will be joining us as one of our influential breakout speakers at The Conference for Service Desk Leaders 2018 to discuss the importance of wellbeing in the workplace. 

Read More

London Metropolitan University alumnus supports Service Desk Certification

Posted on Thursday 16 November 2017.

This Summer London Metropolitan University began the exciting process of Service Desk Certification, the globally recognised accreditation programme which benchmarks an IT service operation against the SDI best practice Standard. The first stage of the Service Desk Certification (SDC) programme is an initial service desk assessment by an experienced SDI auditor to evaluate current service

Read More

Littlefish Become Finalists In The IT Service & Support Awards 2017

Posted on Thursday 19 October 2017.

What made you decide to enter the awards? We see our Service Desk as the “Jewel in the Crown” of our business. We felt an SDI Award would contribute significantly to us standing out from our competitors and give our offer more prestige in a crowded market place. The award in the Best Managed Service

Read More

  • Feel free to get in touch. To ask a question directly please submit your message using the form below.
  • This field is for validation purposes and should be left unchanged.